First: Which Site Is the Customer On?
| US Site (renuebyscience.com) | AU/International (renuebyscience.com.au) | |
|---|---|---|
| Who uses it | USA customers only | All other countries |
| Referral program (link) | Available (link) | Available (link) |
| Loyalty program (link) | Available -- points, tiers, voucher redemption (link) | Does NOT exist (404) -- no points, no tiers, no vouchers |
| Floating widget |
Small vertical tab on the left edge of every page, reads "GIVE 20%, GET 20%". Clicking it opens the Talkable referral popup. Geo-matched: US visitors see it on .com, AU/international visitors see it on .com.au. 
| |
| Post-purchase popup |
Appears automatically after a customer completes a purchase. Shows "Give 20%, Get 20%!" with the advocate's personal referral link and share options (email, link, WhatsApp). Geo-matched: US visitors see it on .com, AU/international visitors see it on .com.au. 
| |
| General affiliate page (link) | Available (link) | Available (link) |
| TikTok affiliate page (link) | Available (link) | Does NOT exist (404) |
What AU/international visitors see when they click the floating referral tab on the AU site. (click to expand)
Three Programmes, Two Platforms
Renue By Science runs three programmes across two platforms: a customer referral + loyalty programme (Talkable), a general affiliate programme (Refersion), and a TikTok affiliate programme. Knowing which one a customer is asking about is the key to helping them.
| Referral + Loyalty (Talkable) | Affiliate Programs (Refersion + TikTok) | |
|---|---|---|
| What it is | Customers referring friends + earning loyalty points | Creators/influencers earning commission on sales they drive |
| Who it's for | Regular customers | Content creators, bloggers, health professionals, TikTok creators |
| Platform | Talkable (talkable.com) | Refersion (general) + TikTok Shop (TikTok creators) |
| Reward type | Discount for friend + loyalty points for referrer | Percentage commission per sale |
| Landing page | /pages/loyalty | /pages/affiliates-renue (general) /pages/tiktok-affiliate (TikTok) |
| Contact | Justin Gerszewski | Maria Correia |
The Referral Programme (Talkable)
Two Ways to Refer
There are two referral paths, both powered by Talkable:
| Path | Page | What Happens |
|---|---|---|
| Standalone referral | /pages/share | Quick one-off referral. Customer shares a link, friend gets 20% off, advocate gets a 20% coupon for their next order. |
| Loyalty programme referral | /pages/loyalty | Full loyalty enrollment. Customer joins, earns points for purchases and actions, and can also refer friends ($5 off + 50 points). |
How a Customer Becomes an Advocate
- Customer logs into their Shopify account at renuebyscience.com
- Visits either /pages/share (standalone) or /pages/loyalty (loyalty programme)
- Once logged in, they are enrolled as an advocate and receive a personal share link (e.g.
share.renuebyscience.com/x/ESNsvG)
The loyalty page -- where customers join and find their share link. (click to collapse)
How the Share Link Works
- Advocate copies their share link from the loyalty page and sends it to a friend
- Friend clicks the link and sees a 20% off popup
- Friend enters their email, clicks "GET MY 20% OFF" -- Talkable generates a unique coupon
- Coupon auto-applies at checkout (no manual code entry needed)
- Advocate earns 50 loyalty points
What the friend sees when they click a share link -- "YOU'VE GOT 20% TO SHOP!" with an email entry field and product image. (click to collapse)
The Checkout "Have been referred by a friend?" Button
At checkout, customers can type a friend's name to get a referral discount. This only works if the advocate has set up a "Share by Name" username first (via the person icon on the referral popup). Most advocates have not done this, so most lookups return "Couldn't find advocate."
$5 vs 20%: Two Campaigns
| Campaign | Friend Gets | Advocate Gets |
|---|---|---|
| Loyalty Referral | $5 off first order | 50 loyalty points |
| Standalone Referral (share link) | 20% off (no cap) | Points (varies) |
Loyalty / Rewards Program (Talkable)
Earning Points
The earn-actions grid on the loyalty page -- each card shows an action and the points it awards. (click to collapse)
| Action | Points Earned |
|---|---|
| Join the loyalty program | +25 |
| Email opt-in | +25 |
| Enter birthday | +25 |
| Follow on X (Twitter) | +25 |
| Follow on Instagram | +25 |
| Follow on TikTok | +25 |
| Every $1 spent | +10 |
| First purchase bonus | +50 |
| Boost spend +$50 | +25 |
| Refer a friend (successful) | +50 |
Loyalty Tiers
The tier benefits table -- BOOST ($0-$150), OPTIMIZE ($250-$749), REGENERATE ($750+). Note the "GIVE $5 OFF, GET 50 POINTS" referral banner above. (click to collapse)
| Tier | Spend Range | Key Benefits |
|---|---|---|
| BOOST | $0 - $150 | Points per $1 spent, redeem discounts |
| OPTIMIZE | $250 - $749 | 1.5x points, redeem discounts, early access to sales |
| REGENERATE | $750+ | 1.5x points, early access, birthday gifts, exclusive events, monthly $100 drawing |
Redeeming Points
On the loyalty page, customers convert points into a voucher (discount code), then enter it at checkout.
- US site only (renuebyscience.com, not .com.au)
- Full-price products only
- Cannot stack with another discount code
- Cannot combine with subscription pricing
FAQ on the Loyalty Page
The FAQ section at the bottom of the loyalty page -- 6 questions with expandable answers plus a "Contact Support" button. (click to collapse)
Affiliate Programs
The current /pages/affiliates-renue page -- the Refersion-powered affiliate signup for creators and health professionals. (click to collapse)
Two separate affiliate programmes, both managed by Maria Correia:
General Affiliate Programme (Refersion)
Creators, bloggers, health professionals, and influencers apply at renuebyscience.com/pages/affiliates-renue. Once approved, they get a tracking link and earn commission on sales through Refersion.
TikTok Affiliate Programme
Separate programme for TikTok creators with higher rates: 20% standard RBS, 30% Renue Blue, 25% flash sale/LIVE. Page: /pages/tiktok-affiliate.
Where Customers Find These Programs
Referral / Loyalty Program (Talkable)
| Entry Point | Where | Status |
|---|---|---|
| Announcement bar | Top of every page: "...joining our loyalty program, HERE" | Rotates - easy to miss |
| Direct URL | renuebyscience.com/pages/loyalty | Works |
| Post-purchase popup | Appears after completing a purchase | Region-matched (US users see on .com, AU users see on .com.au) |
| Floating widget | Small tab on the side of pages | Region-matched (US users see on .com, AU users see on .com.au) |
| Main navigation menu | SHOP / LEARN / SCIENCE / PETS | Not listed |
| Footer | Products / Company / Customer Care | Not listed |
| Account / login page | After signing in | Not linked |
US Site vs AU Site -- Verified April 15, 2026
| Feature | US site (renuebyscience.com) | AU site (renuebyscience.com.au) |
|---|---|---|
| Referral program (link) | Available (link) | Available (link) |
| Loyalty program (link) | Available (link) | 404 -- does not exist |
| Floating widget | Small vertical tab on left edge of every page | Same left-edge tab |
| Post-purchase popup | Appears after completing a purchase | Appears after completing a purchase |
| Announcement bar referral link | Rotates with other messages at top of page | Not present |
| "Refer" button in top nav | Removed | Not present |
| General affiliate page (link) | Available (link) | Available (link) |
| TikTok affiliate page (link) | Available (link) | 404 -- does not exist |
| Footer "Affiliates" link | Available | Available |
| Footer "Rewards" or "Loyalty" link | Not present | Not present |
Affiliate Programme
| Entry Point | Where | Status |
|---|---|---|
| Footer link | "Affiliates" under the Company column | Works |
| Direct URL | renuebyscience.com/pages/affiliates-renue | Works |
Common Customer Questions & Responses
Email response templates. For chat, shorten further.
To redeem your loyalty points:
- Log in at renuebyscience.com
- Go to renuebyscience.com/pages/loyalty
- Convert your points into a voucher (discount code)
- Enter the code at checkout in the "Discount code" box
Note: works on US site only, full-price items, cannot combine with other discounts or subscriptions.
Please check: (1) you are on renuebyscience.com (not .com.au), (2) no other discount code is applied, (3) you are purchasing at full price (not subscription). If it still fails, send me the code and I will look into it -- we can refund the amount after you order if needed.
Referral rewards can take a few days. For tracking to work, your friend must click your personal share link (from renuebyscience.com/pages/loyalty on the US site, or renuebyscience.com.au/pages/share on the AU site) before purchasing. If they went to the site directly, the system cannot link their purchase to you.
If it has been more than a week, send me both email addresses and the order number and I will investigate.
The name lookup requires your friend to have set up a specific username in the system. Most people have not done this. The easiest method: ask your friend to log in at renuebyscience.com/pages/loyalty, copy their share link, and send it to you. Clicking that link gives you 20% off automatically.
Your referral link gives your friend 20% off. You earn 50 loyalty points when they purchase. "$5 off" on some pages refers to a different campaign variant -- your share link provides 20%.
Log in at renuebyscience.com, go to renuebyscience.com/pages/loyalty, and your share link will be displayed. If new, click "JOIN NOW" first. Copy and share via text, email, or social media.
The referral programme is available on the AU store. You can access it at renuebyscience.com.au/pages/share. The floating widget and post-purchase popup should also appear for AU visitors. Note: the loyalty points page (/pages/loyalty) is only on the US site -- it does not exist on the AU store. If you are having trouble, send me the details and I will investigate.
Our affiliate program (separate from referrals) lets you earn commission. Apply at renuebyscience.com/pages/affiliates-renue. TikTok creators: contact Maria Correia (mariac@renuebyscience.com) for higher rates.
Click the link in the referral email to claim the offer (discount should auto-apply at checkout). If not, check for a coupon code email from rewards@offers.talkable.com or rewards@share.renuebyscience.com and enter it in the "Discount code" box. If it still fails, forward the email to us -- we can apply the discount manually.
Known Issues & Workarounds
| Issue | Workaround |
|---|---|
| Checkout name lookup fails ("Couldn't find advocate") |
Advocate has not set up a username. Have customer use the share link instead. |
| Reward voucher code rejected | Ask customer to order at full price; manually refund the reward amount. |
| Fraud false positive (legitimate referral blocked) |
Verify both email addresses + order details; manually apply discount if legitimate. |
| $5 vs 20% confusion | Share link gives 20%. Loyalty page says $5. Both legitimate -- different campaigns. |
| AU referrals not tracking | Manually verify and apply discount. Escalate to Justin if pattern emerges. |
| Widget/popup not visible (wrong region) |
Region-matched by design. US visitors see them on .com, AU visitors see them on .com.au. If a customer cannot see them, they may be viewing the wrong regional site. |
Quick Reference
When a Customer Says... Direct Them To...
| Customer Says | They Mean | System | Direct To |
|---|---|---|---|
| "referral link" / "refer a friend" | Customer referral | Talkable | /pages/share (standalone referral) or /pages/loyalty (full loyalty programme) |
| "reward points" / "my points" | Loyalty program | Talkable | /pages/loyalty (US only -- AU does not have the loyalty program) |
| "voucher code" / "reward code" | Points converted to discount | Talkable | Enter at checkout |
| "affiliate" / "commission" | Creator/influencer program | Refersion | /pages/affiliates-renue |
| "TikTok affiliate" | TikTok creator program | TikTok Shop | /pages/tiktok-affiliate / Contact Maria Correia |
| "20% off from a friend" | Standalone referral | Talkable | Claim via share link |
Key URLs
| URL | What It Is | Status |
|---|---|---|
| renuebyscience.com/pages/loyalty | Loyalty + referral hub | Working |
| renuebyscience.com/pages/affiliates-renue | Affiliate signup (Refersion) | Working |
| renuebyscience.com/pages/tiktok-affiliate | TikTok affiliate program | Working |
| share.renuebyscience.com/x/[CODE] | Personal share links | Working |
| renuebyscience.com.au/pages/share | AU referral page | Working |
| renuebyscience.com.au/pages/affiliates-renue | AU affiliate signup | Working |
Key Contacts
| Who | Role | Contact |
|---|---|---|
| Justin Gerszewski | Talkable account owner, referral/loyalty decisions | justin@renuebyscience.com |
| Maria Correia | Director of Social & Organic Marketing, affiliate program | mariac@renuebyscience.com |
| Rod Bland | Technical investigation, dashboards | rod@renuebyscience.com |